13,000 reasons to use a Guild Agent - Blog

13,000 reasons to use a Guild Agent

13,000 reasons to use a Guild Agent

CEO Comments Default Author 3rd November 2023

The Guild of Property Professionals has reached a remarkable milestone, amassing a whopping 13,000 ESTAS reviews with an impressive average customer service rating of 96.6%. This achievement underscores the network's unwavering commitment to excellence.


Home movers who've engaged the services of one of the Guild agent offices, making use of The ESTAS Review platform to navigate their property transactions, have generated 13,000 verified reviews, painting a vivid picture of the network's dedication to unparalleled customer satisfaction.


The ESTAS customer review and awards platform, the esteemed review partner of The Guild of Property Professionals, is exclusively tailored for industry professionals in the property sector. It places a spotlight on agents, conveyancers, and mortgage brokers who consistently deliver exceptional service. The Guild of Property Professionals, based on these customer reviews, clinched the prestigious title of ESTAS Agency Network of the Year both in 2021 and 2022, could these results point to another win at this year’s awards?


Iain McKenzie, CEO of The Guild of Property Professionals, expressed pride in the multitude of glowing reviews received from the clients they've served. “These reviews not only underscore the calibre of agents within the network but also affirm their unwavering dedication to providing top-notch customer service. For The Guild, ESTAS has played an integral role in their mission to set the gold standard in the industry for integrity and professionalism.” He adds, "Our goal is for customers to recognise our Membership as the epitome of property professionals. When they choose a Guild agent, they can rest assured of receiving exceptional customer service. Our partnership with ESTAS reflects our steadfast commitment to continuously enhancing the customer journey. The ESTAS review and awards platform empowers agents to build consumer trust."


Ben Marley, the Commercial Director of the ESTAS Group, emphasised the importance of enabling agents who offer exceptional service to showcase their prowess across major marketing channels. He stressed the need for prospective customers to easily identify and select property professionals who come highly recommended for their outstanding customer service and willingness to go the extra mile. “For years, ESTAS has been on a mission to assist excellent agents in showcasing their service quality, driven by the firsthand experience of the value of impartial information from real customers when selecting an agent. We are delighted in The Guild network's robust utilisation of the platform, as the abundance of reviews at their disposal significantly simplifies the public's decision-making process when choosing the right agent,” he comments.


In conclusion, The Guild of Property Professionals' latest achievement in amassing 13,000 ESTAS reviews with a 96.6% customer service rating is a testament to their relentless pursuit of excellence and commitment to raising industry standards.


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