INTRODUCING PAUL OFFLEY, THE GUILD'S COMPLIANCE OFFICER
Paul started his career in Estate Agency just over 40 years ago and during those early years gained experience in sales, lettings, new homes, livestock markets, farm sales, property auctions, chattel auctions and even worked and helped develop one of the very first estate agency software systems in the early 80s. In 1994 Paul moved into support roles and since then has held a number of senior leadership roles in Training and Development, Corporate Business, Complaint resolution, Customer Service, Operations, Technology, Premises, Projects, Change Management and, of course, Risk. Paul spent 24 years working with the former corporate, Halifax Estate Agents and as part of his Head of Risk role was responsible for a central risk team supporting the entire estate agency network covering sales, lettings, mortgages and bank agencies. During this time Paul also sat on The Property Ombudsman board. Paul now heads up the compliance function supporting businesses in The Guild and Fine and Country and helping business owners manage risk. Paul is part of The Property Ombudsman industry forum and contributes to MHCLG working groups as requested. Paul’s passion is Estate Agency and in particular helping firms and the industry raise and maintain standards.