24/7 responses to all portal enquiries
55% of customers complete an enquiry form on portals outside of office hours. Our service automatically responds with a short survey, so you provide timely customer service and learn more about your potential customers without lifting a finger.
Increase the opportunities in your portal enquiries
The questionnaire asks key referral questions like whether they have a property to sell, or whether they are looking for mortgage advice.
This service plugs into The Guild's UK-wide Referral System, meaning the 13,521 out-of-area enquiries received by our Members can translate into additional revenue.
Communicate with your customers better – make the first call count
We know you want to create a relationship with your customers, which can mean some people see automation as a barrier. In reality, what our responder allows you to do is have meaningful conversations with people from the start; you know more about their situation thanks to the questionnaire, and so can deliver an outstanding and memorable service. You will have made a lasting impression before your competitors have read their emails in the morning!
Devoting time to referrals can slide in a busy office. We can ensure no referral opportunity is ever missed. Whether it's mortgages or an out-of-area vendor, our responder automatically starts the ball rolling.