Virtual Viewing | Guild Toolbox

Smart Viewing

Deliver safe, remote viewings for both sales and lettings applicants


Reduction in carbon footprint


More leads


More interest

How it works

Smart Viewing allows estate agents to carry out online viewings via a video conference platform and to build those all-important relationships with your customer. The platform complies with the Government's guidelines to carry out first viewings online, and reduced the need for physical viewings. 

Smart Viewing allows you to remain in control of the process as their property professional, showing applicants around the rooms, discussing the property and tailoring the viewing to the applicant's needs as you normally would on a viewing.

Have meaningful conversations 

Speaking to applicants virtually builds trust and creates relationships that allow you to show alternative properties and book valuations.


Remain compliant 

The Property Ombudsman made it clear that virtual viewings had to be confirmed in writing – with Smart Viewing this guidance is followed and enables agents to demonstrate the introduction. The system generates an email to all parties confirming the virtual viewing appointment, helping agents record when a virtual viewing has taken place.

Business continuity in uncertain times

Continue to provide 1-2-1 guided viewings whilst in a lockdown environment, show people around properties whilst adhering to Government guidelines, remaining safe and staying at home/in the office. 


Powerful promotion


- Training and support
- Video guides
- Branded automatic emails
- Pre-prepared marketing materials
- Example newsletters and email campaigns
- Adverts for your Guild printed and digital magazines

You can rely on this to help you shout about your new service – it's part of what we do.