24/7 responses to all portal enquiries
55% of customers complete an enquiry form on portals outside of office hours. Guild LeadPro automatically responds with a short survey, so you provide timely customer service and learn more about your potential customers without lifting a finger.
Increase the opportunities in your portal enquiries
The Guild LeadPro questionnaire asks key referral questions like whether they have a property to sell, or whether they are looking for mortgage advice.
Guild LeadPro plugs into The Guild's UK-wide Referral System, meaning the 13,521 out-of-area enquiries received by our Members can translate into additional revenue.
We can also plug Guild LeadPro into L&C, the UK's largest fee-free mortgage broker and advisor. If you choose, L&C will automatically contact your applicant based on their answers, which will earn you a referral fee, whether they decide to sell their property with you or not!
Communicate with your customers better – make the first call count
We know you want to create a relationship with your customers, which can mean some people see automation as a barrier. In reality, what Guild LeadPro allows you to do is have meaningful conversations with people from the start; you know more about their situation thanks to the questionnaire, and so can deliver an outstanding and memorable service. You will have made a lasting impression before your competitors have read their emails in the morning!
Devoting time to referrals can slide in a busy office. We can ensure no referral opportunity is ever missed. Whether it's mortgages or an out-of-area vendor, Guild LeadPro automatically starts the ball rolling.
Detailed data on your leads
The Dashboard helps you track new business in more detail; from the number of leads to their source and the time they come in, you can improve your reporting and understand customer behaviour better.
At a glance, the Dashboard can give you a true insight on:
- Where your leads are coming from
- Number of qualified leads received
- Which portal gives the best leads
- Number of out-of-area leads
- Number of mortgage leads
- Number of leads in and out of office hours
With Guild LeadPro, you can know how the portals are performing for your business – this could be very handy when talking with your portal account managers!